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PhotoPass

Disney PhotoPass is a complimentary service that gets everyone in the picture, capturing vacation photos and videos of your whole family throughout Walt Disney World Resort. Memory Maker is a Disney PhotoPass product that lets you purchase and download all of these photos and videos for one price

How to Use PhotoPass and Memory Maker

Setting up and using PhotoPass and Memory Maker is a snap:

  1. Capture unlimited photos at Disney PhotoPass locations—including select attraction and dining photos—throughout Walt Disney World theme parks, water parks (from Memorial Day to Labor Day) and Disney Springs area. Link each photo to your Disney account with a touch of your MagicBand, Memory Maker card, park ticket, annual pass or Disney PhotoPass card.
  2. Add up to 25 people to your Family & Friends list so you can view, purchase and download their photos too.
  3. Link your MagicBand, Memory Maker card, park ticket, annual pass or Disney PhotoPass card to your Disney account.
  4. View, purchase, download and share your photos on disneyworld.com or with the My Disney Experience app. Photos expire according to the Disney PhotoPass expiration policy.

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